> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bold-factory.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work orders

> Understand the maintenance work order as a record of interventions, times, actions and materials.

A **work order** records a maintenance intervention on an asset.

It explains what happened, why it happened, who intervened, how much time was spent, which actions were completed and which materials were consumed.

## What it contains

| Data | Use |
| - | - |
| Asset | Equipment or physical space serviced. |
| Type | Corrective or preventive. |
| Cause | Main reason and possible auxiliary causes. |
| Actions | Tasks or checks performed. |
| Times | Labor per employee. |
| Materials | Spare parts or consumables used. |
| Comments | Dated observations with an author, added during work. |
| Status | Work order's situation. |

## Common statuses

| Status | Meaning |
| - | - |
| Pending | The work order exists but has no active time. |
| In progress | There is an active time record. |
| Paused | Work took place, but there is no active time. |
| Completed | The intervention ends and remains protected while it keeps this status. |
| Cancelled | The work order closes without completion and retains recorded times. |

## Materials and traceability

Consumed materials connect maintenance to the warehouse and costs. If the item uses lots, record the actual lot used.

The work order's cost depends on materials, lots, quantities, time and employee hourly costs.

## Preventive work orders

A preventive schedule can generate work orders automatically or manually. The generated work order remains actual execution; the schedule only defines when it should appear. You can open the schedule that generated it from the work order, even if deleted.

## Comments

Comments record what happened during the intervention. Each comment stores the date, user and, in work mode, active employee. They support formatting and attachments.

* You can add them from **Maintenance > Work orders** and work mode, including on completed work orders.
* You cannot edit them. You can delete them only from **Maintenance > Work orders**.
* You cannot add or delete them on canceled work orders.

Comments differ from work order notes, which describe planned work.

## Undo completion

You can use **Undo completion** on a completed work order. It reopens and allows adding times, materials and actions.

If it already had finished time records, it returns to **Paused**. If it had no times, it returns to **Pending**. You cannot reopen a canceled work order this way.

You can complete the work order even if actions remain pending, unless any is mandatory. If you complete an action, you must record a valid result for its type.

## Related

* [Assets](/en/concepts/maintenance/assets)
* [Causes and actions](/en/concepts/maintenance/causes-and-actions)
* [Preventive maintenance](/en/concepts/maintenance/preventive-maintenance)
* [Create a work order](/en/guides/maintenance/record-maintenance-work)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.