> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bold-factory.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Link WhatsApp to your account

> Connect your WhatsApp to your Bold user to chat with Boldy.

Link your WhatsApp to chat with Boldy through the Bold Factory WhatsApp number. The link is personal and associates your Bold user with a single WhatsApp account. See [Channels and related identities](/en/concepts/control-panel/channels-and-related-identities) to understand how the link works.

## Before you start

* Check that **My account** shows the **WhatsApp** section. If it does not appear, WhatsApp is unavailable and you can contact Bold.
* Start the process with your own Bold user and send the message from the WhatsApp account you want to link.
* A WhatsApp account can be linked in only one company at a time. If you work in several companies, choose the one where you want to use it.
* To send tasks to Boldy, you need permission to start tasks.

## Link the account

**Path:** **Control panel > My account**

<Steps>
  <Step title="Start linking">
    In the **WhatsApp** section, check the Bold Factory number and click **Link WhatsApp**.
  </Step>

  <Step title="Open WhatsApp">
    Click **Open WhatsApp**. A conversation with the Bold Factory number opens with a prewritten linking message.
  </Step>

  <Step title="Send the message">
    Send the message without changing it. Boldy replies in WhatsApp to confirm that the account is linked.
  </Step>

  <Step title="Check the status in Bold">
    Return to **My account**. The section shows **Linked as** followed by your phone number or WhatsApp profile name.
  </Step>
</Steps>

<Note>
  The link displays its expiration date and time. If it expires before you send the message, return to **My account** and click **Link WhatsApp** again to generate another one.
</Note>

## Chat with Boldy

After linking the account, click **Open conversation** or write directly to the Bold Factory number in WhatsApp. Send a message to start a private task with Boldy.

The conversation remains in WhatsApp. You can view the task, its activity and its result in **Smart Factory > Tasks**, but you must reply from WhatsApp.

By default, messages you send without quoting a reply within two hours of the latest accepted message continue the most recent task. After the configured inactivity period, an unquoted message starts a new task. To continue a specific task, reply by quoting one of Boldy's messages from that task.

For now, Boldy reads only text messages in WhatsApp. If you send images, documents or voice notes, Boldy tells you that it can only read text.

If Boldy finishes a reply more than 24 hours after your last message, the reply cannot be sent as ordinary chat text. When the number has an approved notification template configured, Boldy sends a notice with a link to the task in Bold. Without that template, no notice is sent. You can check the result in **Smart Factory > Tasks** in either case.

## Unlink WhatsApp

In **Control panel > My account**, click **Unlink** and confirm the action. You will no longer be able to chat with Boldy from that WhatsApp account in this company.

After unlinking it, you can link the same WhatsApp account again in this company or in another one.

## Use WhatsApp in another company

A WhatsApp account can be linked in only one company at a time. To use it in another company:

<Steps>
  <Step title="Unlink it in the current company">
    Open the company where it is linked, go to **Control panel > My account** and click **Unlink** in the **WhatsApp** section.
  </Step>

  <Step title="Link it in the new company">
    Switch to the other company, open **My account** and follow the steps in [Link the account](#link-the-account).
  </Step>
</Steps>

## Common problems

| Problem | What to do |
| - | - |
| The **WhatsApp** section does not appear in **My account** | WhatsApp is unavailable. Contact Bold. |
| The link has expired | Return to **My account** and click **Link WhatsApp** to generate another one. |
| Boldy says the code is invalid | Start linking again and send the message without changing it. Do not reuse a previous message. |
| **My account** says the WhatsApp account is already linked in another company | Unlink it from **My account** in that company and click **Link again**. |
| **My account** says the WhatsApp account is linked to another user in your company | That user must unlink it from their account before you can link it. |
| Boldy asks you to link your WhatsApp | Your WhatsApp is not linked. Follow the steps in this guide. |
| Boldy says you have lost access | Check that your user is still active and has permission to start tasks. |
| Boldy says it can only read text | Send your request as a text message. |

## Related

* [Link Telegram](/en/guides/control-panel/link-telegram-to-your-account)
* [Channels and related identities](/en/concepts/control-panel/channels-and-related-identities)
* [Query data and perform tasks with AI](/en/guides/smart-factory/query-data-and-perform-tasks-with-ai)
* [Tasks](/en/concepts/smart-factory/tasks)


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