Cancel the whole order
Path: Planning > Sales orders > Order you want to cancel The action at the bottom of the details depends on its status: Delete for a draft, or Cancel for a confirmed order that still allows cancellation. Deleting a draft removes the order. Cancelling a confirmed order cancels its pending lines and applies the configured policy to associated manufacturing requests.Cancel an order line
Path: Planning > Sales orders > Order > Line you want to cancel Click Cancel at the bottom right. If the order has other active lines, it remains in the Sales orders table with the corresponding status.Undo a cancellation
To restore a line, open it and click Undo cancellation. The line returns to draft status so you can edit it and confirm it again. If you cancelled several lines, restore them one by one.Cancellation limits
If delivery of a line has already started, editing and deletion are limited to preserve traceability. You can cancel the remaining units.Consequences of cancellation
Configure how Bold should act when you cancel an order that has already generated manufacturing work. Path: Control panel > Settings In the Production requests section, you can choose how to manage them:- Always block the linked orders: the system hides those orders from the work view so someone can review them, whether manufacturing has already started or is still queued.
- Always cancel the linked orders: the system cancels associated manufacturing orders, even if work has already started. Use this option when you want to stop them permanently.
- Cancel if not started; block if already started: applies either action depending on the manufacturing status.