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A related identity links a Bold user to their personal identity in a messaging channel. This relationship lets Bold recognize who starts a conversation outside the application and apply their user permissions.

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Model elements

Telegram can currently act as a channel when enabled for the company. The same conceptual model allows other messaging channels to be added in the future. The link belongs to a person. Verification uses a temporary link generated by Bold and establishes which user corresponds to the external identity.
An external identity is personal. Sharing it between several users breaks the correspondence between the person conversing and the permissions applied.

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Relationship with permissions

The related identity does not grant its own permissions or expand the user’s permissions. It only carries the already verified identity into the external channel.

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Tasks started from a channel

A task retains its origin channel. Its activity and result can be viewed from Bold, but clarifications and replies continue in the external conversation where it started.

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Illustrative example

Laura links her Telegram identity to her Bold user and starts a task from that channel.
  • Bold recognizes Laura through the related identity.
  • The task can only access what Laura’s profile allows.
  • Activity and results remain visible in Bold.
  • Clarifications for that task remain in the Telegram conversation that originated it.
The channel changes where the conversation takes place, rather than the identity or access scope.